WORK WITH US

Dress for Success Triangle NC, part of a global network of affiliates was founded in 2008 by former Dell executive Pat Nathan and in just 16 years has empowered over 23,000 women during their career transitions. Our mission is to empower women to achieve economic independence by providing a network of support, professional attire, and development tools to help women thrive in work and in life.  

Position Summary

The person who fills this role is a valuable team member who represents our organization in the local communities we serve with the primary goal of coordinating the delivery of programs and services to under and unemployed women. This is a hybrid, part-time position on the Client Services Team and reports to the program director.

 

 Primary Responsibilities

  • Serve as the first point of contact to interested clients, representing the mission and values of Dress for Success Triangle NC

  • Coordinate client and volunteer schedules for all client appointments

  • Accurately update client data in database and enter services rendered

  • Ensure data is entered into CRM and other data repositories accurately and effectively

  • Ensure all organizational policies and procedures are implemented

  • Start virtual career appointments

  • Implement all organizational policies and procedures

  • Other duties as assigned

 

Experience Requirements

The Client Services Coordinator is self-motivated, enthusiastic, engaged, and mission driven. They easily build rapport with people, possess exceptional listening skills, and are culturally sensitive.

  • Ability to deal effectively with people at all levels and in a variety of situations

  • Superior people skills & team player

  • Excellent communications skills (written and oral)

  • Initiative and resourcefulness

  • Outstanding oral and written communication skills

  • Exceptional interpersonal skills, including negotiation and conflict resolution

  • High-level confidentiality and discretion

  • Experience managing multiple and complex schedules

  • Ability to adapt to evolving and collaborative work culture

  • Excellent attention to detail

  • Excellent PC skills (including Microsoft Office suite) and exposure to cloud-based CRM (Salesforce preferred) platforms

Must Have:

  • Minimum of a bachelor’s degree from an accredited college or university or equivalent

  • 2-5 years of volunteer management experience

  • Fluency in spoken and written English required; Spanish preferred